Unified Communications
Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.
Types of UC technologies
- Text-based tools, such as email, text messaging and chat
- Voice-based applications, such as telephony, voicemail and audio conferencing
- Video-based services, such as desktop video conferencing, room-based video conferencing and telepresence
- Web conferencing platforms, virtual meeting spaces and interactive whiteboards
- Real-time presence; and
- Enterprise social networking and collaboration platforms